Telephone customer service has become so automated that it can be extremely frustrating to resolve a problem. When it comes to bill collectors, the stakes are high. If the matter isn’t resolved, it can ruin your credit.
In this video, Ana, a Cuban immigrant to Miami in the 1970s, hit a wall of silence after responding to a collection agency that claimed she owed $34,000 for a debt. (The video didn’t describe the nature of the debt.)
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